Enter here all information about your return and the product. The necessary product information can be found in the packaging, invoice and/or delivery note.
Fields marked with * are mandatory.
For each device that you want to send back to us, you must fill out a separate form. After completing a form, you can transfer your personal data into another form. Thus, you only have to enter the data of the respective device.
Describe the error of the product as detailed as possible below.
To better describe a mistake, photos can be helpful. Below you can upload up to 2 pictures with max. 5 MB.
pload a proof of purchase (e.g. invoice) or add your pei tel invoice number as proof of warranty claim (max. 5 MB). Without a valid proof of purchase (subject to review at pei tel side) the possibility of a free repair is not an option.
Enter below your data or the data of the contact person as well as the billing and delivery address for this process.
Here you can see the summary of all entered data. Please check all entries again. You can arrange your return by pressing "Purchase".
By clicking Purchase you accept, that a lump sum of € 40,00 (net) is charged for the estimate of repair if the device is out of warranty. In case of a repair order, the cost of the estimate will be included in the repair charge. If the returned device doesn't show any fault after thorough analysis and investigation, a lump sum of € 40,00 (net) is charged in any case.
The transfer of your data was successful.
Your return has the following number:
Please have this number ready for any queries. You will shortly receive an e-mail with all important information and further instructions for your return.
If you have not received an e-mail, please check your spam folder. For some providers, the spam folder is also called "junk mail" or "unwanted e-mails".
Please download the following return form and attach it to your return shipment:
Click Make another return to return another device. Your personal data, such as first name, last name, e-mail, company and address, will be taken from this return.
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Please click the Back button and try again.